customerservice@vixpaulahermanny.com

We respond within 1-2 business days or less

Monday - Friday
8:00 a.m. to 4:30 p.m. PST

ViX Paula Hermanny

<p><br id="isPasted"><span style="color: rgb(110, 110, 110); font-family: Futura-Book, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Our offices will be closed for most US holidays including President&apos;s Day, Memorial Day, Labor Day, Thanksgiving, Christmas and New Year&apos;s. Regular business hours will resume on the following business day.</span></p><p data-start="125" data-end="151" id="isPasted">&#x1F384;<span style="font-size: 24px;"><strong> 2025-2026 Holiday Season Opening Hours</strong></span></p><h3 id="us--international-customers">US &amp; International Customers</h3><p data-start="192" data-end="401"><strong data-start="448" data-end="459">Closed:</strong> December 24&#x2013;25, 2025, and January 1, 2026</p><hr data-start="505" data-end="508"><h3 data-start="510" data-end="534" id="uk--eu-customers">UK &amp; EU Customers</h3><p data-start="535" data-end="548"><strong data-start="535" data-end="546">Closed:</strong></p><ul data-start="549" data-end="593"><li data-start="549" data-end="573"><p data-start="551" data-end="573">December 25&#x2013;28, 2025</p></li><li data-start="574" data-end="593"><p data-start="576" data-end="593">January 1, 2026</p></li></ul><p data-start="595" data-end="656">Regular business hours will resume on the next working day.</p><h2 data-start="153" data-end="172" id><br></h2>

Our offices will be closed for most US holidays including President's Day, Memorial Day, Labor Day, Thanksgiving, Christmas and New Year's. Regular business hours will resume on the following business day. 🎄 2025-2026 Holiday Season Opening Hours. C

What are your holiday hours?

Holiday Shipping

US Shipping Timing and Rates

International Shipping Timing and Rates

UK Shipping Timing and Rates

How long will it take me to get my order?

How do I expedite an order?

Can I pre-order items if I'm an international customer?

Can I cancel my order if I am located in the UK?

Can I cancel my order if I am located in the EU?

How many crystalline bags do I receive with my order?

Can I receive extra crystalline bags if I want more?

Shipping

What is your return policy?

How do I return an item?

How do I track my return?

How soon will I get my refund?

How do I exchange an item?

When will my exchange arrive?

Will I be charged a shipping fee for an exchange?

Can I exchange an item for store/online credit?

Are sale items returnable?

Can I still return my suit after 30 days?

What if my item comes damaged?

What is the procedure for returning a gift?

What does "exchange only" mean?

Why can't I return a regular item and an  exchange only item on the return portal?

Refunds for Orders Paid with Multiple Methods

What is your Final Sale policy?

How do I know if an item is Final Sale or Exchange Only?

US Returns

Returns & Exchanges Policy - UK Customers

Returns & Exchanges Policy - EU Customers

Returns & Exchanges Policy - International Customers

International Returns

Does ViX provide price matching or offer post-purchase price adjustments?

Why doesn't ViX offer price matching or adjustments?

Price Adjustments

Returns & Exchanges

What are your Christmas shipping cut-off times?

What is your holiday return policy?

How do I find my size?

Are pads removable?

Fit Guide

What are your business hours?

Where can I try on ViX?

Where are ViX suits manufactured?

What are ViX suits made of?

Does ViX ship internationally?

Customer Care & Liability Policy

About ViX Swimwear

How can I track my order?

How do I cancel/edit my order?

What if an item(s) is missing from my order?

What if my package is lost?

The tracking number shows my package was delivered but I have not received it. What should I do?

Order Status

What payment methods do you accept?

How do I use a promo code or gift card?

Can I use more than one promo code on an order?

What is After Pay and how does it work?

Does my Gift Card expire?

Checkout

Does ViX have a Loyalty Program?

How do I earn points?

How do I apply my ViX Insider Points?

Can loyalty points be combined with other discount codes?

How long will I maintain my ViX Insider tier status?

Do my ViX Insider points expire?

If I return my order, what happens to my points?

ViX Insiders

How do I care for my ViX Swimwear?

Care tips

Order processing & preparation times

Pickup requirements

Authorizing someone else to pick up your order

Extending your pickup window

Payment & pricing for pickup orders

Inventory availability & partial orders

Converting a pickup order to shipping

Returns & exchanges for pickup orders

Try-on assistance at pickup

What to do when you arrive at the store

Fraud prevention & ID verification

Unclaimed & canceled pickup orders

Store Pickup — Frequently Asked Questions

Buy Online, Pick Up in Store

US & International Customers

UK & EU Customers

What are your holiday hours?Updated 7 months ago

US & International Customers

UK & EU Customers