An easy way to calculate your size is to use our Fit Guide here. Please note that some styles may vary, if you have questions on a specific style, you can always reach out to our Customer Care Team at +1 855.677.0670, chat or emails us at customerser

<span id="isPasted" style="color: rgb(110, 110, 110); font-family: Futura-Book, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">An easy way to calculate your size is to use our Fit Guide&#xA0;<a href="https://www.vixpaulahermanny.com/pages/vix-fit-guide" rel="noopener noreferrer" style="box-sizing: border-box; margin: 0px; padding: 0px; text-decoration: underline; color: inherit; font-family: Futura-Book, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;" target="_blank">here</a><span style="color: rgb(110, 110, 110); font-family: Futura-Book, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">. Please note that some styles may vary, if you have questions on a specific style, you can always reach out to our Customer Care Team at +1 855.677.0670, chat or emails us at&#xA0;<a href="mailto:customerservice@vixpaulahermanny.com" id="isPasted" style="box-sizing: border-box; margin: 0px; padding: 0px; text-decoration: underline; color: inherit;">customerservice@vixpaulahermanny.com</a>.

How do I find my size?

Most of our swimwear features removable padding. Clothing items may vary, so we recommend double-checking the product features listed under each item. If you are unsure about a specific item, please reach out to our Customer Care Team at +1 855.490.0

<p id="isPasted" style="box-sizing: border-box; margin: 0px; padding: 0px; color: rgb(110, 110, 110); font-family: Futura-Book, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Most of our swimwear features removable padding. Clothing items may vary, so we recommend double-checking the product features listed under each item.<p style="box-sizing: border-box; margin: 15px 0px 0px; padding: 0px; color: rgb(110, 110, 110); font-family: Futura-Book, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you are unsure about a specific item, please reach out to our Customer Care Team at +1 855.490.0847 or <a href="mailto:customerservice@vixpaulahermanny.com" style="box-sizing: border-box; margin: 0px; padding: 0px; text-decoration: underline; color: inherit;">customerservice@vixpaulahermanny.com</a>.

Are pads removable?

customerservice@vixpaulahermanny.com

We respond within 1-2 business days or less

Monday - Friday
8:00 a.m. to 4:30 p.m. PST

ViX Paula Hermanny

Fit Guide

US Shipping Timing and Rates

International Shipping Timing and Rates

UK Shipping Timing and Rates

How long will it take me to get my order?

How do I expedite an order?

Can I pre-order items if I'm an international customer?

Can I cancel my order if I am located in the UK?

Can I cancel my order if I am located in the EU?

How many crystalline bags do I receive with my order?

Can I receive extra crystalline bags if I want more?

Shipping

What is your return policy?

How do I return an item?

How do I track my return?

How soon will I get my refund?

How do I exchange an item?

When will my exchange arrive?

Will I be charged a shipping fee for an exchange?

Can I exchange an item for store/online credit?

Are sale items returnable?

Can I still return my suit after 30 days?

What if my item comes damaged?

What is the procedure for returning a gift?

What does "exchange only" mean?

Why can't I return a regular item and an  exchange only item on the return portal?

Refunds for Orders Paid with Multiple Methods

What is your Final Sale policy?

How do I know if an item is Final Sale or Exchange Only?

US Returns

Returns & Exchanges Policy - UK Customers

Returns & Exchanges Policy - EU Customers

Returns & Exchanges Policy - International Customers

International Returns

Does ViX provide price matching or offer post-purchase price adjustments?

Why doesn't ViX offer price matching or adjustments?

Price Adjustments

Returns & Exchanges

What are your holiday hours?

What are your Christmas shipping cut-off times?

What is your holiday return policy?

Holiday Shipping

What are your business hours?

Where can I try on ViX?

Where are ViX suits manufactured?

What are ViX suits made of?

Does ViX ship internationally?

Customer Care & Liability Policy

About ViX Swimwear

How can I track my order?

How do I cancel/edit my order?

What if an item(s) is missing from my order?

What if my package is lost?

The tracking number shows my package was delivered but I have not received it. What should I do?