Customer Care & Liability PolicyUpdated 2 months ago

At ViX Paula Hermanny, we strive to ensure that our products meet the highest standards of quality and satisfaction. However, we want to clarify our position on liability regarding potential damages caused by products not sold by our company.

1. Product Use & Care
   All of our products are designed to be used with care. While we take great pride in the quality and durability of our products, we cannot be held responsible for any damage caused to items that are not part of the ViX Paula Hermanny product line, such as handbags, clothing, or other personal belongings.
   

2. Third-Party Products
   We do not accept liability for any damage to third-party products, including but not limited to designer bags, shoes, or apparel, when used in conjunction with our products. This includes stains, scratches, or other physical damages that may occur as a result of the use of our products.
   

3. Limitations of Liability
   By purchasing our products, customers agree that ViX Paula Hermanny is not liable for any incidental, indirect, or consequential damages resulting from the use of our products with third-party items. We strongly recommend testing our products in a safe and controlled environment before full use.
   

4. Claims & Customer Support
   In the rare event that an issue arises, we encourage customers to contact our customer support team. While we cannot accept responsibility for damages caused to third-party products, we will do our best to assist with any concerns and provide guidance.
   

We appreciate your understanding and cooperation in maintaining the quality and safety of your belongings.