customerservice@vixpaulahermanny.com

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Monday - Friday
8:00 a.m. to 4:30 p.m. PST

ViX Paula Hermanny

<h2 id="isPasted" style="box-sizing: border-box; font-weight: 400; text-rendering: auto; margin: 0px 0px 15px; padding: 0px; text-align: center; font-family: Futura-Medium, Helvetica, Arial, sans-serif; font-size: 20px; color: rgb(110, 110, 110); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">International Customers</h2>The below information is applicable for any customer who is not located within the UK, EU, or US.&#xA0;Shipping Information<div id="isPasted" tabindex="0"><table><thead><tr><th scope="col">Shipping Option</th><th scope="col">Cost</th><th scope="col">Order Processing Time</th><th scope="col">Time to Receive your Package</th></tr></thead><tbody><tr><th>Economy International</th><td>Calculated at checkout</td><td>1-3 Business Days</td><td>15-25 Days</td></tr><tr><th>Parcel Direct</th><td>Calculated at checkout</td><td>1-3 Business Days</td><td>15-20 Days</td></tr><tr><th>Express</th><td>Calculated at checkout *Orders made after 12pm PST will ship next business day</td><td>1-2 Business&#xA0;Day</td><td>7-9 Days</td></tr></tbody></table></div>International orders are subject to regional duties &amp; taxes. Transit times may vary depending on destination.***Orders are fulfilled Monday through Friday. Orders placed weekends and holidays will begin to be processed the following business day.<h2 style="box-sizing: border-box; font-weight: 400; text-rendering: auto; margin: 0px 0px 15px; padding: 0px; text-align: left; font-family: Futura-Medium, Helvetica, Arial, sans-serif; font-size: 20px; color: rgb(110, 110, 110); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id> </h2>

The below information is applicable for any customer who is not located within the UK, EU, or US. Shipping Information. Shipping Option. Cost. Order Processing Time. Time to Receive your Package. Economy International. Calculated at checkout. 1-3 Bus

International Shipping Timing and Rates

Shipping

US Shipping Timing and Rates

UK Shipping Timing and Rates

How long will it take me to get my order?

How do I expedite an order?

Can I pre-order items if I'm an international customer?

Can I cancel my order if I am located in the UK?

What is your return policy?

How do I return an item?

How do I track my return?

How soon will I get my refund?

How do I exchange an item?

When will my exchange arrive?

Will I be charged a shipping fee for an exchange?

Can I exchange an item for store/online credit?

Are sale items returnable?

Can I still return my suit after 30 days?

What if my item comes damaged?

What is the procedure for returning a gift?

What does "exchange only" mean?

Why can't I return a regular item and an  exchange only item on the return portal?

US Returns

Returns & Exchanges Policy - UK Customers

Returns & Exchanges Policy - International Customers

International Returns

Does ViX provide price matching or offer post-purchase price adjustments?

Why doesn't ViX offer price matching or adjustments?

Price Adjustments

Returns & Exchanges

What are your holiday hours?

What are your Christmas shipping cut-off times?

What is your holiday return policy?

Holiday Shipping

How do I find my size?

Are pads removable?

Fit Guide

What are your business hours?

Where can I try on ViX?

Where are ViX suits manufactured?

What are ViX suits made of?

Does ViX ship internationally?

About ViX Swimwear

How can I track my order?

How do I cancel/edit my order?

What if an item(s) is missing from my order?

What if my package is lost?

The tracking number shows my package was delivered but I have not received it. What should I do?

International Shipping Timing and RatesUpdated a month ago

International Customers