Shipping Option. Cost. Order Processing Time. Time to Receive your Package. Standard. Free. 1-3 Business Days. 3-7 Business Days. 2-Day. $3.99 Flat Rate. 1-2 Business Days. 2-4 Business Days. Overnight. Calculated at Checkout*Orders made after 12pm P

<h2 id="isPasted" style="box-sizing: border-box; font-weight: 400; text-rendering: auto; margin: 0px 0px 15px; padding: 0px; text-align: center; font-family: Futura-Medium, Helvetica, Arial, sans-serif; font-size: 20px; color: rgb(110, 110, 110); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">US Customers</h2><div id="isPasted" tabindex="0"><table><thead><tr><th scope="col">Shipping Option</th><th scope="col">Cost</th><th scope="col">Order Processing Time</th><th scope="col">Time to Receive your Package</th></tr></thead><tbody><tr><th>Standard</th><td>Free</td><td>1-3 Business Days</td><td>3-7 Business Days</td></tr><tr><th>2-Day</th><td>$3.99 Flat Rate</td><td>1-2 Business Days</td><td>2-4 Business Days</td></tr><tr><th>Overnight</th><td>Calculated at Checkout *Orders made after 12pm PST will ship next business day</td><td>1 Business Day</td><td>1-2 Business Days</td></tr></tbody></table></div>&#xA0;<h2 id="other-related-shipping-information">Other Related Shipping Information</h2>**Fulfillment on orders are done Monday - Friday. Orders placed weekends and holidays will begin processing the following business day.For security reasons, ViX online purchases over $2,000 will require a signature upon delivery. In addition, purchases to Puerto Rico, P.O. boxes or APO/FPO addresses ship through USPS Ground Advantage only.ViX Paula Hermanny is not responsible for any lost or stolen packages during transit/delivery. Please contact the carrier and file a claim.

US Shipping Timing and Rates

The below information is applicable for any customer who is not located within the UK, EU, or US. Shipping Information. Shipping Option. Cost. Order Processing Time. Time to Receive your Package. Economy International. Calculated at checkout. 1-3 Bus

<h2 id="isPasted" style="box-sizing: border-box; font-weight: 400; text-rendering: auto; margin: 0px 0px 15px; padding: 0px; text-align: center; font-family: Futura-Medium, Helvetica, Arial, sans-serif; font-size: 20px; color: rgb(110, 110, 110); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">International Customers</h2>The below information is applicable for any customer who is not located within the UK, EU, or US.&#xA0;Shipping Information<div id="isPasted" tabindex="0"><table><thead><tr><th scope="col">Shipping Option</th><th scope="col">Cost</th><th scope="col">Order Processing Time</th><th scope="col">Time to Receive your Package</th></tr></thead><tbody><tr><th>Economy International</th><td>Calculated at checkout</td><td>1-3 Business Days</td><td>15-25 Days</td></tr><tr><th>Parcel Direct</th><td>Calculated at checkout</td><td>1-3 Business Days</td><td>15-20 Days</td></tr><tr><th>Express</th><td>Calculated at checkout *Orders made after 12pm PST will ship next business day</td><td>1-2 Business&#xA0;Day</td><td>7-9 Days</td></tr></tbody></table></div>International orders are subject to regional duties &amp; taxes. Transit times may vary depending on destination.***Orders are fulfilled Monday through Friday. Orders placed weekends and holidays will begin to be processed the following business day.<h2 style="box-sizing: border-box; font-weight: 400; text-rendering: auto; margin: 0px 0px 15px; padding: 0px; text-align: left; font-family: Futura-Medium, Helvetica, Arial, sans-serif; font-size: 20px; color: rgb(110, 110, 110); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id> </h2>

International Shipping Timing and Rates

Shipping Option. Cost. Order Processing Time. Time to Receive your Package. Standard. Free. 1-3 Business Days. 3-7 Business Days. 2-Day. € 6.00 Flat Rate. 1-2 Business Days. 2-4 Business Days. Overnight. Calculated at Checkout*Orders made after 12pm

<h2 id="isPasted" style="text-align: center;"> </h2><h2 id="isPasted" style="box-sizing: border-box; font-weight: 400; text-rendering: auto; margin: 0px 0px 15px; padding: 0px; text-align: center; font-family: Futura-Medium, Helvetica, Arial, sans-serif; font-size: 20px; color: rgb(110, 110, 110); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">UK CUSTOMERS</h2><div id="isPasted" tabindex="0"><table><thead><tr><th scope="col">Shipping Option</th><th scope="col">Cost</th><th scope="col">Order Processing Time</th><th scope="col">Time to Receive your Package</th></tr></thead><tbody><tr><th>Standard</th><td>Free</td><td>1-3 Business Days</td><td>3-7 Business Days</td></tr><tr><th>2-Day</th><td>&#x20AC; 6.00 Flat Rate</td><td>1-2 Business Days</td><td>2-4 Business Days</td></tr><tr><th>Overnight</th><td>Calculated at Checkout *Orders made after 12pm PST will ship next business day</td><td>1 Business Day</td><td>1-2 Business Days</td></tr></tbody></table></div><h2 id> </h2><h2 id="other-shipping-related-information">Other Shipping-Related Information</h2>**Fulfillment on orders are done Monday - Friday. Orders placed weekends and holidays will begin processing the following business day.For security reasons, ViX online purchases over &#xA3;2,000 will require a signature upon delivery.ViX Paula Hermanny is not responsible for any lost or stolen packages during transit/delivery. Please contact the carrier and file a claim. ***At Vix Paula Hermanny, we are committed to processing and shipping orders as quickly as possible to meet our customers&apos; expectations. Due to our fast fulfillment process, we are unable to accommodate order cancellations once an order has been placed.We encourage customers to carefully review their orders before completing their purchase. If you have any concerns regarding your order, please contact our customer service team, and we will do our best to assist you within the scope of our policies.

UK Shipping Timing and Rates

We ship to the US, International locations and the UK. Delivery times will depend on your location, so please check the shipping options available for your region below. You can easily track your order by visiting our tracking page. Just click on Tra

We ship to the US, International locations and the UK. Delivery times will depend on your location, so please check the shipping options available for your region below.<ul data-end="783" data-start="368"><li data-end="523" data-start="368">US Orders: <a href="https://www.vixpaulahermanny.com/pages/vix-help-center?hcUrl=%2Fen-US%2Fus-shipping-timing-and-rates-350403" rel="noopener noreferrer" target="_blank">Shipping &amp; Timing Rates</a></li><li data-end="648" data-start="524">UK Orders: <a href="https://www.vixpaulahermanny.com/pages/vix-help-center?hcUrl=%2Fen-US%2Finternational-%28rest-of-the-world%29-shipping-timing-and-rates-350404" rel="noopener noreferrer" target="_blank">Shipping &amp; Timing Rates</a></li><li data-end="648" data-start="524">International Orders: <a href="https://www.vixpaulahermanny.com/pages/vix-help-center?hcUrl=%2Fen-US%2Finternational-shipping-timing-and-rates-350404" rel="noopener noreferrer" target="_blank">Shipping &amp; Timing Rates</a></li></ul>You can easily track your order by visiting<a href="https://www.vixpaulahermanny.com/pages/vix-help-center?hcUrl=%2Fen-US%2Fssp%2Flogin" rel="noopener noreferrer" style="text-decoration:none;" target="_blank">&#xA0;our tracking page</a>. Just click on Track Order &gt; Log in &gt; Select your order to view live tracking information.Please note that fulfillment occurs Monday through Friday.&#xA0; <div tabindex="0"> </div>

How long will it take me to get my order?

If your order hasn't been fulfilled yet, you can modify the shipping method. Kindly reach out to us via email at customerservice@vixpaulahermanny.com, and we will be happy to assist you with the necessary changes.

<span id="isPasted" style="color: rgb(124, 112, 107); font-family: Futura-Book, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If your order hasn&apos;t been fulfilled yet, you can modify the shipping method. Kindly reach out to us via email at <span id="isPasted" style="font-family: Futura-Book, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a style="text-decoration:none;"><span style="font-size: 11pt; font-family: Arial, sans-serif; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">customerservice@vixpaulahermanny.com</a>, and we will be happy to assist you with the necessary changes.

How do I expedite an order?

Unfortunately, we do not currently offer pre-order shipping services to international customers. Pre-order items are only available for shipment within the domestic United States. Shipping pre-order items internationally involves complexities such as

Unfortunately, we do not currently offer pre-order shipping services to international customers. Pre-order items are only available for shipment within the domestic United States.Shipping pre-order items internationally involves complexities such as varying shipping regulations, customs procedures, and unpredictable delivery times. To ensure a seamless customer experience, we&apos;ve made the decision to limit pre-order shipping to domestic addresses only.

Can I pre-order items if I'm an international customer?

At Vix Paula Hermanny, we are committed to processing and shipping orders as quickly as possible to meet our customers' expectations. Due to our fast fulfillment process, we are unable to accommodate order cancellations once an order has been placed.

At Vix Paula Hermanny, we are committed to processing and shipping orders as quickly as possible to meet our customers&apos; expectations. Due to our fast fulfillment process, we are unable to accommodate order cancellations once an order has been placed.We encourage customers to carefully review their orders before completing their purchase. If you have any concerns regarding your order, please contact our customer service team at customerservice@vixpaulahermanny.com, and we will do our best to assist you within the scope of our policies.Thank you for your understanding and for shopping with Vix Paula Hermanny.&#xA0;<div dir="ltr"><div dir="ltr"> </div></div>

Can I cancel my order if I am located in the UK?

customerservice@vixpaulahermanny.com

We respond within 1-2 business days or less

Monday - Friday
8:00 a.m. to 4:30 p.m. PST

ViX Paula Hermanny

Shipping

What is your return policy?

How do I return an item?

How do I track my return?

How soon will I get my refund?

How do I exchange an item?

When will my exchange arrive?

Will I be charged a shipping fee for an exchange?

Can I exchange an item for store/online credit?