customerservice@vixpaulahermanny.com

We respond within 1-2 business days or less

Monday - Friday
8:00 a.m. to 4:30 p.m. PST

ViX Paula Hermanny

<h2 id="isPasted" style="text-align: center;"><br></h2><h2 id="isPasted" style="box-sizing: border-box; font-weight: 400; text-rendering: auto; margin: 0px 0px 15px; padding: 0px; text-align: center; font-family: Futura-Medium, Helvetica, Arial, sans-serif; font-size: 20px; color: rgb(110, 110, 110); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">UK CUSTOMERS</h2><div id="isPasted" tabindex="0"><table><thead><tr><th scope="col"><p><strong>Shipping Option</strong></p></th><th scope="col"><p><strong>Cost</strong></p></th><th scope="col"><p><strong>Order Processing Time</strong></p></th><th scope="col"><p><strong>Time to Receive your Package</strong></p></th></tr></thead><tbody><tr><th><p>Standard</p></th><td><p>Free</p></td><td><p>1-3 Business Days</p></td><td><p>3-7 Business Days</p></td></tr><tr><th><p>2-Day</p></th><td><p>&#x20AC; 6.00 Flat Rate</p></td><td><p>1-2 Business Days</p></td><td><p>2-4 Business Days</p></td></tr><tr><th><p>Overnight</p></th><td><p>Calculated at Checkout<br>*Orders made after 12pm PST will ship next business day</p></td><td><p>1 Business Day</p></td><td><p>1-2 Business Days</p></td></tr></tbody></table></div><h2 id><br></h2><h2 id="other-shipping-related-information">Other Shipping-Related Information</h2><p><span style="text-decoration:none;">**Fulfillment on orders are done Monday - Friday. Orders placed weekends and holidays will begin processing the following business day.</span></p><p dir="ltr"><span style="text-decoration:none;">For security reasons, ViX online purchases over &#xA3;2,000 will require a signature upon delivery.</span></p><p dir="ltr"><span style="text-decoration:none;">ViX Paula Hermanny is not responsible for any lost or stolen packages during transit/delivery. Please contact the carrier and file a claim.</span></p><p dir="ltr"><br></p><p id="isPasted"><em>***At Vix Paula Hermanny, we are committed to processing and shipping orders as quickly as possible to meet our customers&apos; expectations. Due to our fast fulfillment process, we are unable to accommodate order cancellations once an order has been placed.</em></p><p><em>We encourage customers to carefully review their orders before completing their purchase. If you have any concerns regarding your order, please contact our customer service team, and we will do our best to assist you within the scope of our policies.</em></p>

Shipping Option. Cost. Order Processing Time. Time to Receive your Package. Standard. Free. 1-3 Business Days. 3-7 Business Days. 2-Day. € 6.00 Flat Rate. 1-2 Business Days. 2-4 Business Days. Overnight. Calculated at Checkout*Orders made after 12pm

UK Shipping Timing and Rates

Shipping

US Shipping Timing and Rates

International Shipping Timing and Rates

How long will it take me to get my order?

How do I expedite an order?

Can I pre-order items if I'm an international customer?

Can I cancel my order if I am located in the UK?

What is your return policy?

How do I return an item?

How do I track my return?

How soon will I get my refund?

How do I exchange an item?

When will my exchange arrive?

Will I be charged a shipping fee for an exchange?

Can I exchange an item for store/online credit?

Are sale items returnable?

Can I still return my suit after 30 days?

What if my item comes damaged?

What is the procedure for returning a gift?

What does "exchange only" mean?

Why can't I return a regular item and an  exchange only item on the return portal?

US Returns

Returns & Exchanges Policy - UK Customers

Returns & Exchanges Policy - International Customers

International Returns

Does ViX provide price matching or offer post-purchase price adjustments?

Why doesn't ViX offer price matching or adjustments?

Price Adjustments

Returns & Exchanges

What are your holiday hours?

What are your Christmas shipping cut-off times?

What is your holiday return policy?

Holiday Shipping

How do I find my size?

Are pads removable?

Fit Guide

What are your business hours?

Where can I try on ViX?

Where are ViX suits manufactured?

What are ViX suits made of?

Does ViX ship internationally?

About ViX Swimwear

How can I track my order?

How do I cancel/edit my order?

What if an item(s) is missing from my order?

What if my package is lost?

The tracking number shows my package was delivered but I have not received it. What should I do?

UK Shipping Timing and RatesUpdated a month ago

UK CUSTOMERS

Other Shipping-Related Information