customerservice@vixpaulahermanny.com

We respond within 1-2 business days or less

Monday - Friday
8:00 a.m. to 4:30 p.m. PST

ViX Paula Hermanny

<h2 id="isPasted" style="box-sizing: border-box; font-weight: 400; text-rendering: auto; margin: 0px 0px 15px; padding: 0px; text-align: center; font-family: Futura-Medium, Helvetica, Arial, sans-serif; font-size: 20px; color: rgb(110, 110, 110); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">US Customers</h2><div id="isPasted" tabindex="0"><table><thead><tr><th scope="col"><p><strong>Shipping Option</strong></p></th><th scope="col"><p><strong>Cost</strong></p></th><th scope="col"><p><strong>Order Processing Time</strong></p></th><th scope="col"><p><strong>Time to Receive your Package</strong></p></th></tr></thead><tbody><tr><th><p>Standard</p></th><td><p>Free</p></td><td><p>1-3 Business Days</p></td><td><p>3-7 Business Days</p></td></tr><tr><th><p>2-Day</p></th><td><p>$3.99 Flat Rate</p></td><td><p>1-2 Business Days</p></td><td><p>2-4 Business Days</p></td></tr><tr><th><p>Overnight</p></th><td><p>Calculated at Checkout<br>*Orders made after 12pm PST will ship next business day</p></td><td><p>1 Business Day</p></td><td><p>1-2 Business Days</p></td></tr></tbody></table></div><p>&#xA0;</p><h2 id="other-related-shipping-information">Other Related Shipping Information</h2><p><strong>**Fulfillment on orders are done Monday - Friday. Orders placed weekends and holidays will begin processing the following business day.</strong></p><p>For security reasons, ViX online purchases over $2,000 will require a signature upon delivery. In addition, purchases to Puerto Rico, P.O. boxes or APO/FPO addresses ship through USPS Ground Advantage only.</p><p><strong>ViX Paula Hermanny is not responsible for any lost or stolen packages during transit/delivery. Please contact the carrier and file a claim.</strong></p>

Shipping Option. Cost. Order Processing Time. Time to Receive your Package. Standard. Free. 1-3 Business Days. 3-7 Business Days. 2-Day. $3.99 Flat Rate. 1-2 Business Days. 2-4 Business Days. Overnight. Calculated at Checkout*Orders made after 12pm P

US Shipping Timing and Rates

Shipping

International Shipping Timing and Rates

UK Shipping Timing and Rates

How long will it take me to get my order?

How do I expedite an order?

Can I pre-order items if I'm an international customer?

Can I cancel my order if I am located in the UK?

Can I cancel my order if I am located in the EU?

What is your return policy?

How do I return an item?

How do I track my return?

How soon will I get my refund?

How do I exchange an item?

When will my exchange arrive?

Will I be charged a shipping fee for an exchange?

Can I exchange an item for store/online credit?

Are sale items returnable?

Can I still return my suit after 30 days?

What if my item comes damaged?

What is the procedure for returning a gift?

What does "exchange only" mean?

Why can't I return a regular item and an  exchange only item on the return portal?

US Returns

Returns & Exchanges Policy - UK Customers

Returns & Exchanges Policy - EU Customers

Returns & Exchanges Policy - International Customers

International Returns

Does ViX provide price matching or offer post-purchase price adjustments?

Why doesn't ViX offer price matching or adjustments?

Price Adjustments

Returns & Exchanges

What are your holiday hours?

What are your Christmas shipping cut-off times?

What is your holiday return policy?

Holiday Shipping

How do I find my size?

Are pads removable?

Fit Guide

What are your business hours?

Where can I try on ViX?

Where are ViX suits manufactured?

What are ViX suits made of?

Does ViX ship internationally?

Customer Care & Liability Policy

About ViX Swimwear

How can I track my order?

How do I cancel/edit my order?

What if an item(s) is missing from my order?

What if my package is lost?

The tracking number shows my package was delivered but I have not received it. What should I do?

US Shipping Timing and RatesUpdated a year ago

US Customers

Other Related Shipping Information