customerservice@vixpaulahermanny.com

We respond within 1-2 business days or less

Monday - Friday
8:00 a.m. to 4:30 p.m. PST

ViX Paula Hermanny

<p><span id="isPasted" style="color: rgb(110, 110, 110); font-family: Futura-Book, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Please email us at&#xA0;</span><a href="mailto:customerservice@vixpaulahermanny.com" style="box-sizing: border-box; margin: 0px; padding: 0px; text-decoration: underline; color: inherit; font-family: Futura-Book, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;">customerservice@vixpaulahermanny.com</a><span style="color: rgb(110, 110, 110); font-family: Futura-Book, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;and our Customer Care Team will be happy to assist.</span></p>

Please email us at customerservice@vixpaulahermanny.com and our Customer Care Team will be happy to assist.

What if an item(s) is missing from my order?

Order Status

US Shipping Timing and Rates

International Shipping Timing and Rates

UK Shipping Timing and Rates

How long will it take me to get my order?

How do I expedite an order?

Can I pre-order items if I'm an international customer?

Can I cancel my order if I am located in the UK?

Can I cancel my order if I am located in the EU?

Shipping

What is your return policy?

How do I return an item?

How do I track my return?

How soon will I get my refund?

How do I exchange an item?

When will my exchange arrive?

Will I be charged a shipping fee for an exchange?

Can I exchange an item for store/online credit?

Are sale items returnable?

Can I still return my suit after 30 days?

What if my item comes damaged?

What is the procedure for returning a gift?

What does "exchange only" mean?

Why can't I return a regular item and an  exchange only item on the return portal?

US Returns

Returns & Exchanges Policy - UK Customers

Returns & Exchanges Policy - EU Customers

Returns & Exchanges Policy - International Customers

International Returns

Does ViX provide price matching or offer post-purchase price adjustments?

Why doesn't ViX offer price matching or adjustments?

Price Adjustments

Returns & Exchanges

What are your holiday hours?

What are your Christmas shipping cut-off times?

What is your holiday return policy?

Holiday Shipping

How do I find my size?

Are pads removable?

Fit Guide

What are your business hours?

Where can I try on ViX?

Where are ViX suits manufactured?

What are ViX suits made of?

Does ViX ship internationally?

Customer Care & Liability Policy

About ViX Swimwear

How can I track my order?

How do I cancel/edit my order?

What if my package is lost?

The tracking number shows my package was delivered but I have not received it. What should I do?

What if an item(s) is missing from my order?Updated 2 years ago