customerservice@vixpaulahermanny.com

We respond within 1-2 business days or less

Monday - Friday
8:00 a.m. to 4:30 p.m. PST

ViX Paula Hermanny

<p><span id="isPasted" style="color: rgb(110, 110, 110); font-family: Futura-Book, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Please email us at&#xA0;</span><a href="mailto:customerservice@vixpaulahermanny.com" style="box-sizing: border-box; margin: 0px; padding: 0px; text-decoration: underline; color: inherit; font-family: Futura-Book, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;">customerservice@vixpaulahermanny.com</a><span style="color: rgb(110, 110, 110); font-family: Futura-Book, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;with your Order# and images of the issue right away so we can assist.</span></p>

Please email us at customerservice@vixpaulahermanny.com with your Order# and images of the issue right away so we can assist.

What if my item comes damaged?

Returns & Exchanges

International Returns

US Shipping Timing and Rates

International Shipping Timing and Rates

UK Shipping Timing and Rates

How long will it take me to get my order?

How do I expedite an order?

Can I pre-order items if I'm an international customer?

Can I cancel my order if I am located in the UK?

Can I cancel my order if I am located in the EU?

How many crystalline bags do I receive with my order?

Can I receive extra crystalline bags if I want more?

Shipping

What is your return policy?

How do I return an item?

How do I track my return?

How soon will I get my refund?

How do I exchange an item?

When will my exchange arrive?

Will I be charged a shipping fee for an exchange?

Can I exchange an item for store/online credit?

Are sale items returnable?

Can I still return my suit after 30 days?

What is the procedure for returning a gift?

What does "exchange only" mean?

Why can't I return a regular item and an  exchange only item on the return portal?

Refunds for Orders Paid with Multiple Methods

What is your Final Sale policy?

How do I know if an item is Final Sale or Exchange Only?

US Returns

Returns & Exchanges Policy - UK Customers

Returns & Exchanges Policy - EU Customers

Returns & Exchanges Policy - International Customers

Does ViX provide price matching or offer post-purchase price adjustments?

Why doesn't ViX offer price matching or adjustments?

Price Adjustments

What are your holiday hours?

What are your Christmas shipping cut-off times?

What is your holiday return policy?

Holiday Shipping

How do I find my size?

Are pads removable?

Fit Guide

What are your business hours?

Where can I try on ViX?

Where are ViX suits manufactured?

What are ViX suits made of?

Does ViX ship internationally?

Customer Care & Liability Policy

About ViX Swimwear

How can I track my order?

How do I cancel/edit my order?

What if an item(s) is missing from my order?

What if my package is lost?

The tracking number shows my package was delivered but I have not received it. What should I do?

Order Status

What payment methods do you accept?

How do I use a promo code or gift card?

Can I use more than one promo code on an order?

What is After Pay and how does it work?

Does my Gift Card expire?

Checkout

Does ViX have a Loyalty Program?

How do I earn points?

How do I apply my ViX Insider Points?

Can loyalty points be combined with other discount codes?

How long will I maintain my ViX Insider tier status?

Do my ViX Insider points expire?

If I return my order, what happens to my points?

ViX Insiders

How do I care for my ViX Swimwear?

Care tips

Order processing & preparation times

Pickup requirements

Authorizing someone else to pick up your order

Extending your pickup window

Payment & pricing for pickup orders

Inventory availability & partial orders

Converting a pickup order to shipping

Returns & exchanges for pickup orders

Try-on assistance at pickup

What to do when you arrive at the store

Fraud prevention & ID verification

Unclaimed & canceled pickup orders

Store Pickup — Frequently Asked Questions

Buy Online, Pick Up in Store

What if my item comes damaged?Updated 7 months ago