International Returns
Returns & Exchanges Policy - UK Customers
Want to exchange your purchase for a different size/color? Follow the steps below:. Go to our Return Portal to begin the process. You will need your Order Number and the postcode you used at checkout. Select the item you want to exchange within the r
Returns & Exchanges Policy - EU Customers
Want to exchange your purchase for a different size/color? Follow the steps below:. Go to our Return Portal to begin the process. You will need your Order Number and the postcode you used at checkout. Select the item you want to exchange within the r
Returns & Exchanges Policy - International Customers
The below information is applicable for any customer who is not located within the UK, EU, or US. Returns. To submit a return, go to our Return Portal. We happily accept returns in their original condition (unused, unworn, unwashed with all ViX Paula
How do I return an item?
To submit a return, please go to our Return Portal. For the full details please visit our Returns & Exchanges page. For more information, please contact our Customer Care Team at [email protected]
Are sale items returnable?
Sale items are returnable unless they fall into one of the categories below:. • Final Sale (65% off or more)Items discounted 65% or more are marked as Final Sale and cannot be returned, exchanged, or refunded. If a Final Sale item is mailed to our re
Can I still return my suit after 30 days?
Merchandise must be sent to us within 30 days of the original shipment date in order to receive a full refund. For all orders past the 30-day return window, store credit would apply. All returns must be in their original condition (unused, unworn, un
What if my item comes damaged?
Please email us at [email protected] with your Order# and images of the issue right away so we can assist.
What does "exchange only" mean?
Items discounted 50-65 % are labeled as Exchange Only. These items are not eligible for refunds, but you can be exchanged for a different size, color, or site credit within 30 days of placing your order. *International purchases are eligible for site
Refunds for Orders Paid with Multiple Methods
When an order is paid using both a gift card and a credit/debit card, refunds are applied to the gift card first, up to the amount originally used at checkout. Any remaining refund will then be returned to your credit/debit card. Unfortunately, our s
What is your Final Sale policy?
Items marked as Final Sale (65% off or more) cannot be returned, exchanged, or refunded. If a Final Sale item is mailed to our returns facility, it will not be processed.
How do I know if an item is Final Sale or Exchange Only?
These items will be clearly labeled on the product page, in the product title, or on the product image. You'll always know before you complete your purchase.