Want to exchange your purchase for a different size/color? Follow the steps below:. Go to our Return Portal to begin the process. You will need your Order Number and the postcode you used at checkout. Select the item you want to exchange within the r
The below information is applicable for any customer who is not located within the UK, EU, or US. Returns. To submit a return, go to our Return Portal. We happily accept returns in their original condition (unused, unworn, unwashed with all ViX Paula
To submit a return, please go to our Return Portal. For the full details please visit our Returns & Exchanges page. For more information, please contact our Customer Care Team at [email protected]
Sale items are returnable unless marked as Exchange Only, however, items with a discount of 50% or more cannot be returned for a refund. *International purchases are eligible for site credit only; exchanges are not available for these orders. In addi
Merchandise must be sent to us within 30 days of the original shipment date in order to receive a full refund. For all orders past the 30-day return window, store credit would apply. All returns must be in their original condition (unused, unworn, un
Please email us at [email protected] with your Order# and images of the issue right away so we can assist.
Items discounted by 50% or more are not eligible for refunds, but they can be returned for store credit. These items will be clearly marked at the time of purchase with “exchange only” in the product title. *International purchases are eligible for s