International Returns
Returns & Exchanges Policy - UK Customers
To submit a return, go to our Return Portal. Proof of purchase from ViX is required for every return and exchange. Please have your ViX order number, order confirmation, or boutique receipt ready. ViX accepts returns and exchanges only for items purc
Returns & Exchanges Policy - EU Customers
If you are a consumer in the EU or EFTA/EEA (Norway, Iceland, Liechtenstein), you have a statutory right of withdrawal. You may cancel your order for any reason within 14 calendar days of receiving it, with no justification required. If the 14th day
Returns & Exchanges Policy - International Customers
The below information is applicable for any customer who is not located within the UK, EU, or US. To submit a return, go to our Return Portal. Proof of purchase from ViX is required for every return and exchange. Please have your ViX order number, or
How do I return an item?
To submit a return, please go to our Return Portal. For the full details please visit our Returns & Exchanges page. For more information, please contact our Customer Care Team at [email protected]
Can I still return my suit after 30 days?
Merchandise must be sent to us within 30 days of the original shipment date in order to receive a full refund. Unfortunately, we're unable to accept returns or exchanges after this window has closed, regardless of the reason, and no exceptions can be
What if my item comes damaged?
Please email us at [email protected] with your Order# and images of the issue right away so we can assist.
What does "exchange only" mean?
Items marked EXCHANGE ONLY may be exchanged for the same style in a different size or color, or taken as store credit. They cannot be refunded. What qualifies as exchange only is defined by ViX and may change; as long as the item is marked exchange o
Refunds for Orders Paid with Multiple Methods
When an order is paid using both a gift card and a credit/debit card, refunds are applied to the gift card first, up to the amount originally used at checkout. Any remaining refund will then be returned to your credit/debit card. Unfortunately, our s
What is your Final Sale policy?
Items marked as Final Sale cannot be returned, exchanged, or refunded. If a Final Sale item is mailed to our returns facility, it will not be processed.
How do I know if an item is Final Sale or Exchange Only?
These items will be clearly labeled on the product page, in the product title, or on the product image. You'll always know before you complete your purchase.