What if my package is lost?Updated 6 months ago
At ViX Paula Hermanny, we strive to ensure your order arrives safely. However, please note that we are not responsible for any lost or stolen packages once they are in transit or delivered.
If you believe your package has been lost or stolen, we recommend the following steps:
Check Tracking Information: Review the tracking details provided in your shipping confirmation email to see the latest updates on your package's status.
Contact the Carrier: Reach out to the shipping carrier directly to report the issue. They may be able to provide additional information or assist you in locating your package.
File a Claim: If your package is confirmed lost or stolen, you can file a claim with the carrier. Be sure to have your tracking number and any relevant details handy.
If you have any questions or need further assistance, feel free to contact our customer service team.