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ViX Paula Hermanny

Items marked as&#xA0;Final Sale (60% off or more)&#xA0;cannot be returned, exchanged, or refunded. If a Final Sale item is mailed to our returns facility, it will not be processed.

Items marked as Final Sale (60% off or more) cannot be returned, exchanged, or refunded. If a Final Sale item is mailed to our returns facility, it will not be processed.

What is your Final Sale policy?

Returns & Exchanges

US Returns

US Shipping Timing and Rates

International Shipping Timing and Rates

UK Shipping Timing and Rates

How long will it take me to get my order?

How do I expedite an order?

Can I pre-order items if I'm an international customer?

Can I cancel my order if I am located in the UK?

Can I cancel my order if I am located in the EU?

How many crystalline bags do I receive with my order?

Can I receive extra crystalline bags if I want more?

Shipping

What is your return policy?

How do I return an item?

How do I track my return?

How soon will I get my refund?

How do I exchange an item?

When will my exchange arrive?

Will I be charged a shipping fee for an exchange?

Can I exchange an item for store/online credit?

Are sale items returnable?

Can I still return my suit after 30 days?

What if my item comes damaged?

What is the procedure for returning a gift?

What does "exchange only" mean?

Why can't I return a regular item and an  exchange only item on the return portal?

Refunds for Orders Paid with Multiple Methods

How do I know if an item is Final Sale or Exchange Only?

Returns & Exchanges Policy - UK Customers

Returns & Exchanges Policy - EU Customers

Returns & Exchanges Policy - International Customers

International Returns

Does ViX provide price matching or offer post-purchase price adjustments?

Why doesn't ViX offer price matching or adjustments?

Price Adjustments

What are your holiday hours?

What are your Christmas shipping cut-off times?

What is your holiday return policy?

Holiday Shipping

How do I find my size?

Are pads removable?

Fit Guide

What are your business hours?

Where can I try on ViX?

Where are ViX suits manufactured?

What are ViX suits made of?

Does ViX ship internationally?

Customer Care & Liability Policy

About ViX Swimwear

How can I track my order?

How do I cancel/edit my order?

What if an item(s) is missing from my order?

What if my package is lost?

The tracking number shows my package was delivered but I have not received it. What should I do?

Order Status

What payment methods do you accept?

How do I use a promo code or gift card?

Can I use more than one promo code on an order?

What is After Pay and how does it work?

Does my Gift Card expire?

Checkout

Does ViX have a Loyalty Program?

How do I earn points?

How do I apply my ViX Insider Points?

Can loyalty points be combined with other discount codes?

How long will I maintain my ViX Insider tier status?

Do my ViX Insider points expire?

If I return my order, what happens to my points?

ViX Insiders

How do I care for my ViX Swimwear?

Care tips

Order processing & preparation times

Pickup requirements

Authorizing someone else to pick up your order

Extending your pickup window

Payment & pricing for pickup orders

Inventory availability & partial orders

Converting a pickup order to shipping

Returns & exchanges for pickup orders

Try-on assistance at pickup

What to do when you arrive at the store

Fraud prevention & ID verification

Unclaimed & canceled pickup orders

Store Pickup — Frequently Asked Questions

Buy Online, Pick Up in Store

What is your Final Sale policy?Updated 4 months ago