We happily accept returns in their original condition (unused, unworn, unwashed with all ViX Paula Hermanny tags and hygiene sticker attached) within 30 days after the date of delivery for a full refund. We can only process a refund back to the origi
To submit a return, please go to our Return Portal. For the full details please visit our Returns & Exchanges page.
Your return can be tracked by typing your tracking number on the label provided into your web browser of choice.
Once we receive your item, returns are processed within 15 business days. Returns are issued to the original form of payment and can take 3-5 business days depending on your financial institution. For more information regarding our return policy, ple
Go to our Return Portal to begin the process. You will need your Order Number and the shipping zip code you used at checkout. For more information regarding our exchange policy, please follow this link.
Exchange orders ship once your return is shipped back to us. For the full details please visit our Returns & Exchanges page. We would like to clarify that exchanges can take up to 10 days, since your original order is returned to us via a Standard Sh
Exchanges are free for US Orders! We want you to be able to find your perfect fit without any inconvenience.
Yes! And we'll even throw in an extra $10 to help you find the perfect ViX item for you. Please keep in mind that in the event of a return, purchases made with a Store Credit will be refunded as store credit.
Sale items are returnable unless marked as Final Sale, however, Items with a discount of 50% or more only qualify for an exchange. Exchanges can be made for a different size, a differnet item, or store credit. In addition to the discount, these item
Merchandise must be sent to us within 30 days of the original shipment date in order to receive a full refund. For all orders past the 30-day return window, store credit would apply. All returns must be in their original condition (unused, unworn, un
Please email us at [email protected] with your Order# and images of the issue right away so we can assist.
To initiate a return for a gift, please access our return portal here and click on 'Start Gift Return Here'. If you still need further information, please contact our Customer Care Team at [email protected] and they will be able to
Items discounted by 50% or more are not eligible for refunds, but they can be exchanged for a different size, item, or store credit. These items will be clearly marked at the time of purchase with “exchange only” in the product title. In line with ou
Due to a limitation on our system, when you have an exchange only item and a regular item in the same order, you are required to proceed with 2 separate return requests to be able to receive the refund for the correct item. Also please note you need