US Returns
What is your return policy?
Proof of purchase from ViX is required for every return and exchange. Please have your ViX order number, order confirmation, or boutique receipt ready. ViX accepts returns and exchanges only for items purchased directly from ViX.com or a ViX boutique
How do I return an item?
To submit a return, please go to our Return Portal. For the full details please visit our Returns & Exchanges page.
How do I track my return?
Your return can be tracked by typing your tracking number on the label provided into your web browser of choice.
How soon will I get my refund?
Once we receive your item, returns are processed within 10 business days. Returns are issued to the original form of payment and can take 3-5 business days depending on your financial institution. For more information regarding our return policy, ple
How do I exchange an item?
Go to our Return Portal to begin the process. You will need your Order Number and the shipping zip code you used at checkout. For more information regarding our exchange policy, please follow this link.
When will my exchange arrive?
Exchange orders ship once your return is shipped back to us. For the full details please visit our Returns & Exchanges page. We would like to clarify that exchanges can take up to 10 days, since your original order is returned to us via a Standard Sh
Will I be charged a shipping fee for an exchange?
Exchanges are free for US Orders! We want you to be able to find your perfect fit without any inconvenience.
Can I exchange an item for store/online credit?
Yes! Please keep in mind that in the event of a return, purchases made with a Store Credit will be refunded as store credit.
Can I still return my suit after 30 days?
Merchandise must be sent to us within 30 days of the original shipment date in order to receive a full refund. Unfortunately, we're unable to accept returns or exchanges after this window has closed, regardless of the reason, and no exceptions can be
What if my item comes damaged?
Please email us at [email protected] with your Order# and images of the issue right away so we can assist.
What is the procedure for returning a gift?
To initiate a return for a gift, please access our return portal here and click on 'Start Gift Return Here'. If you still need further information, please contact our Customer Care Team at [email protected] and they will be able to
What does "exchange only" mean?
Items marked EXCHANGE ONLY may be exchanged for the same style in a different size or color, or taken as store credit. They cannot be refunded. What qualifies as exchange only is defined by ViX and may change; as long as the item is marked exchange o
Why can't I return a regular item and an exchange only item on the return portal?
Due to a limitation on our system, when you have an exchange only item and a regular item in the same order, you are required to proceed with 2 separate return requests to be able to receive the refund for the correct item. Also please note you need
Refunds for Orders Paid with Multiple Methods
When an order is paid using both a gift card and a credit/debit card, refunds are applied to the gift card first, up to the amount originally used at checkout. Any remaining refund will then be returned to your credit/debit card. Unfortunately, our s
What is your Final Sale policy?
Items marked as Final Sale cannot be returned, exchanged, or refunded. If a Final Sale item is mailed to our returns facility, it will not be processed.
How do I know if an item is Final Sale or Exchange Only?
These items will be clearly labeled on the product page, in the product title, or on the product image. You'll always know before you complete your purchase.