Returns & Exchanges Policy - International CustomersUpdated a month ago
The below information is applicable for any customer who is not located within the UK, EU, or US.
Returns
To submit a return, go to our Return Portal.
We happily accept returns in their original condition (unused, unworn, unwashed with all ViX Paula Hermanny tags and hygiene sticker attached) within 30 days after the date of delivery for a refund! We can only process a refund back to the original form of payment.
Returns that do not meet the previously mentioned will not be refunded. We reserve the right to refuse a refund if a product is damaged, washed, dirty, or missing tags.
If there is an issue of receiving the wrong item or you have an item that is defective beyond normal wear and tear, please contact our Customer Care team at [email protected] within 120 days of order being received. Any and all issues must be reported, damages that are not submitted or past 120 days will be assessed on a case-by-case basis and eligible for replacement or store credit only.
Returns past 30 days will need to be addressed with our Customer Care team and are only eligible for site credit.
Prepaid return labels are available through thru our return's portal and the cost of the label will be deducted from your refund. Unfortunately, we do not offer free returns for any international customers at this point in time.
If a return is done out of process and not through our portal, or and is sent to us via COD we will deduct the amount of the shipping cost from the refund of the product. If you have any questions, please contact [email protected]
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If you select a gift card as your refund method, we will waive the shipping and handling fees and add a $10 credit to your refund! Purchase made with a gift card will be refunded back to a gift card.
Shipping and handling charges are not refundable, this includes customs and duties and import taxes.
Once your return is received, processing may take up to 10 business days to complete and your original form of payment will be credited back. Funds can take up to 10 business days to appear in your account.
All return requests must be made within 30 days after the date of delivery to our Customer Care Team at [email protected].