Buy Online, Pick Up in Store
Order processing & preparation times
Once you place a Buy Online, Pick Up In Store order, our team begins preparing it during normal store operating hours. You will receive a "Ready for Pickup" confirmation email as soon as your order is ready. Please wait until you receive this email b
Pickup requirements
To collect your order, please bring the following to the store:. Both items are required at the time of pickup for security and fraud prevention purposes. If either document is unavailable, you may be asked to return the required items before your or
Authorizing someone else to pick up your order
If you are unable to collect your order yourself, you may authorize another person to pick it up on your behalf. Please note that we are unable to release orders to anyone who has not been pre-authorized by the original customer. For security reasons
Extending your pickup window
All pickup orders must be collected within 72 hours of your "Ready for Pickup" email. If you are unable to pick up your order within this timeframe, you may request an extension. Please note that extensions are granted at the discretion of the store
Payment & pricing for pickup orders
Payment for Buy Online, Pick Up In Store orders must be completed at the time of online checkout. We are currently unable to accept payment at the store upon pickup. If you prefer to browse and pay in person, we recommend visiting the store directly
Inventory availability & partial orders
We make every effort to maintain accurate inventory across all channels. However, all pickup orders are subject to product availability and final inventory verification. In rare cases, an item may become unavailable after your order has been placed.
Converting a pickup order to shipping
If you would prefer to have your order shipped to you rather than picking it up in store, we can often accommodate this request. Please note:
Returns & exchanges for pickup orders
Pickup orders are subject to our standard return and exchange policy. If you need to return or exchange an item, you have two options:. Bring the item(s) and your order confirmation to any eligible store location. A store associate will assist you wi
Try-on assistance at pickup
When collecting your order, our store team is happy to assist you with trying on items before you take them home. If you have questions about sizing before placing your order, our team is available in store or via Customer Service to help you find th
What to do when you arrive at the store
Before you head to the store, make sure you have received your "Ready for Pickup" email. Please do not visit the store before this confirmation arrives, as your order may not yet be prepared. Store hours may vary during holidays or special events. We
Fraud prevention & ID verification
To protect our customers and prevent fraudulent activity, we require identity and order verification for all Buy Online, Pick Up In Store orders. These requirements apply to both the original customer and any authorized alternate pickup person. If ve
Unclaimed & canceled pickup orders
Pickup orders that are not collected within the 72-hour pickup window may be canceled and refunded to the original payment method. If you are unable to pick up your order before the window closes, please contact Customer Service in advance. In many c
Store Pickup — Frequently Asked Questions
Everything you need to know about placing and picking up your order in store. Q: When will my order be ready for pickup?. Orders are usually ready within 24 hours. You will receive a "Ready for Pickup" email as soon as your order is prepared and avai